My passion is around how technology is changing customer experiences in the travel and hospitality industry. The "DigiTraveler" site came about after years of travel (and 60+ countries) where every time I traveled, technology was changing the experience so quickly that I wanted to document that change and see if I could predict what was going to happen next. I remember going to Italy in the 1980s and having to respond to an ad in a newspaper to find a flight, and now I don't even remember how we used to find hotel rooms in a foreign city before the internet.
The alphabet soup of technologies (AR/VR, AI, ML, etc.) is not only changing the way we find and book travel but also changing the actual travel experience. For example, the "Infinite Experience" enables us, with the help of VR, to travel to space and roam around the ISS and see things that maybe only our grandchildren will get to experience (Jeff Bezos and other billionaires aside).
I'm just getting started on this journey and I encourage comments about how technology is changing your travel experiences or how I can help your organization.
I can be reached at firstname.lastname@example.org and my LinkedIn profile can be found here: John F. Fisher | LinkedIn
Cheers! John F. Fisher