Ancient Buddhas in Ayutthaya, Thailand

My passion is understanding how technology can create more sustainable destinations and help preserve cultural heritage while also improving the traveler's experience.  I've worked in customer experience (CX) and digital technologies for over 20 years, and have traveled to nearly 70 countries. During my travels, I noticed that cultural sights were getting more crowded, the infrastructure was not keeping up with demand and the customer experience was continually deteriorating.

So I decided to apply my knowledge of technology and CX to help improve cultural heritage preservation and  tourist experiences of these sights. I believe that with corrective actions by destinations, sustainable trip planning, and innovation preservation technlogy and techniques, we can reverse these negative trends and improve the economic impact on on the local community, preserve the sights and create a better experience for the visitor.